How the MISSION Act Helps Veterans Get Treatment

The MISSION Act of 2018 helps the U.S. Department of Veterans Affairs (VA) expand caregiver benefits, improve veteran access to both community and VA healthcare facilities, and “recruit and retain the best medical providers.”1

By expanding access to community care, the MISSION Act seeks to ensure America’s veterans receive the highest-quality care in convenient locations.2

How the MISSION Act Changed VA Community Care

American flag

In recent years, the VA experienced a significant increase in the use of VA health services. For example, veterans made 58 million appointments with VA facilities in 2018, an increase of 3.4 million from 2014.3 Improved access to community health services and providers helps the VA meet this increased demand and helps veterans get the treatment they need in a timely manner.

With the implementation of the MISSION Act, the VA took steps to improve the treatment experience for veterans through a number of initiatives:4,5

  • Title I of the Act enfolds previous community care programs into a single new entity called the Veterans Community Care program.
  • Among other things, Title I also outlines payment procedures, establishes education and training programs, defines safe opioid prescribing practices, and expands the VA’s family care programs.
  • Title II mandates a much-needed infrastructure review process.
  • To improve the recruitment of healthcare professionals, Title III offers such incentives as scholarships and hiring bonuses.
  • Title IV seeks to expand healthcare in underserved areas through telehealth services (accessing healthcare over the phone) and mobile health clinics.

Updated Community Care Eligibility & Benefits

In its effort to consolidate and expand community care options for veterans, the MISSION Act phased out the Veteran’s Choice Program (VCP).The VA grandfathered VCP enrollees into the distance criteria for the new Community Care Program. Among the key differences from the VCP, the Community Care Program:7

  • Streamlines eligibility criteria and makes it easier for veterans to understand whether they qualify to use community care.
  • Simplifies the program and reduces the risk for errors by relying on a single set of processes and rules.
  • Improves customer service through new education and communication resources.
  • Establishes a new urgent care benefit allowing veterans access to a network of walk-in care providers for non-emergent care.

VA Community Care Network Providers

Like the VCP, the Veterans Community Care program provides various telehealth services while simultaneously offering veterans the option to continue using VA facilities.2 The program also allows VA benefits to cover access to non-VA providers if they provide services that the VA cannot. To streamline this interchange of providers, the program improves information-sharing between VA facilities and community care providers.1

These community care providers form a new Community Care Network (CCN) administered by third-party administrators (TPAs). This system allows the VA, and sometimes the veteran directly, to arrange outside providers while requiring TPAs to make timely payments.7 Among other services, community providers include medical practitioners, substance abuse rehabilitation centers, therapists, and pharmacies.8

In many ways, the MISSION Act makes it easier for veterans to find and access treatment outside of the traditional route of visiting a VA facility, as long as they are deemed eligible to receive community care.

How Can I Search for Community Care?

Veterans and VA staff work together to find the appropriate provider, taking the veteran’s preference into account as much as possible. If a preferred provider is not part of the CCN, the VA may be able to add them to the network.9  

The VA provides a facility locator tool that allows veterans to search for a provider by location, facility, and service type.8 For example, a veteran in east Tennessee can search for the specific type of care (e.g., “substance abuse rehabilitation center”), the type of provider preferred (community care or VA), and the zip code to narrow down options near him.

Community Care through Desert Hope

Veteran against sunrise

Desert Hope has worked with the VA to become a certified community care provider. This means if you or someone you love is seeking substance abuse treatment for veterans, Desert Hope Treatment Center in Las Vegas, NV is an option for you.

Desert Hope provides a unique program that aims to meet the unique needs of veterans and first responders. Several of the staff members are veterans themselves and provide a supportive and understanding perspective on the recovery needs of each patient in the program.

Desert Hope’s veterans rehab program combines addiction treatment with care for other mental health disorders (referred to as co-occurring disorder treatment). This type of care is especially important for veterans who often struggle with mental health issues such as post-traumatic stress disorder (PTSD), anxiety, and depression.”10

Along with a comprehensive curriculum, the program offers a variety of treatment methods that include:

  • Cognitive-behavioral therapy.
  • Anger management training.
  • 12-Step support group meetings.
  • Learning coping skills.
  • Family and couples counseling.
  • Developing conflict resolution methods.
  • Individual and group treatment.

VA Community Care Eligibility: What to Know

Veteran searching for treatment

The first step toward accessing a community care provider is to “be enrolled in VA health care.”1,11 Once enrolled, if veterans meet any one of the 6 following VA community care eligibility criteria they can go to a CCP.12

  • The veteran needs a service not offered by a VA medical facility.
  • A veteran lives in a state or territory without a full-service VA medical facility.
  • Veterans qualify under the VCP grandfather provisions.
  • The VA cannot provide the veteran services within certain designated access standards (such as long travel distances or excessive appointment wait times).
  • Community care better serves the veteran’s medical needs.
  • A particular VA service line fails to meet certain quality standards.

It is important to note that community care first requires the approval of the VA and that this care is “dependent upon a veteran’s individual health needs or circumstances.”12 Veterans always retain the right to choose VA facilities instead of community care.


  1. U.S. Department of Veterans Affairs (2020). VA Mission Act.
  2. U.S. Department of Veterans Affairs. Enhanced VA Options Under the MISSION ACT: Important Information for Veterans.
  3. U.S. Department of Veterans Affairs (2019). MISSION Act 101: How the law will improve VA’s ability to deliver health care to veterans.
  4. VA Mission Act of 2018, Pub. L. No: 115-182 (2019).
  5. U.S. Department of Veterans Affairs (2019). VA MISSION Act: Upcoming improvements to Veteran Community care and what to expect.
  6. U.S. Department of Veterans Affairs (2019). Community Care: The Veteran’s Choice Program (VCP).
  7. U.S. Department of Veterans Affairs (2019). Veteran Community Care: General Information.
  8. U.S. Department of Veterans Affairs. Find VA Locations.
  9. U.S. Department of Veterans Affairs (2019). Community Care.
  10. National Alliance on Mental Illness. (2019). 5 Ways to Support Veterans’ Mental Health.
  11. U.S. Department of Veterans Affairs (2020). How to apply for VA health care.
  12. U.S. Department of Veterans Affairs (2019). Veteran Community Care Eligibility.