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FAQ

Do you take insurance?

Yes, our treatment center accepts health insurance from a number of providers. In fact, Desert Hope is now in-network with policies that utilize Behavioral Healthcare Options (BHO).  Before you decide whether to choose Desert Hope as your recovery center, we can perform a free insurance benefits check with no obligation.

When you call us, we can walk you through any out-of-pockets costs as well as payment options.

Even if your health insurance plan doesn’t cover the cost of substance abuse treatment with Desert Hope, we’ll work with you on finding a solution so you or your loved one can begin treatment right away.

What happens at intake?

When you first arrive at our treatment center, you’ll be introduced to the members of your treatment team who will be working with you throughout your recovery. You will undergo a medical and psychiatric evaluation and meet with a therapist and case manager to discuss the details of your treatment plan.

During the intake process, we will review your medical history and ask you about the circumstances surrounding your substance abuse. This information helps us determine which treatments and therapies you may need or benefit from the most.

Please understand that being honest and open about your substance use can help us develop an individualized treatment plan that meets your unique needs and helps you experience a successful recovery.

Why do I need a psychiatric evaluation?

Yes, all of our patients receive a psychiatric evaluation within the first 48 hours of arriving at our treatment center. Co-occurring psychiatric disorders are highly common among those who suffer from substance use disorders.

People who suffer from depression, PTSD, and other mental health disorders may turn to drugs and alcohol to relieve or escape their symptoms. At the same time, substance abuse can change the brain in ways that trigger the onset of certain mental health disorders. A psychiatric evaluation helps us determine whether you need treatment for co-occurring conditions.

How long is the program?

Treatment programs at Desert Hope usually last 45 days, though we encourage all our patients to stay in treatment for at least 90 days, as longer stays tend to result in better outcomes, according to the National Institute on Drug Abuse. A 90-day treatment program gives you adequate time to focus completely on your recovery and learn important skills that help you stay abstinent after leaving our facility.

Relapse is a normal part of recovery from substance abuse, but can be minimized by taking part in a 90-day treatment program. If you complete 90 consecutive days of treatment at our facility and relapse after you leave, we’ll give you 30 days of complementary treatment to help you get back on track with recovery. This is our 90-Day Brand Promise.

Is medication-assisted treatment available?

Yes, our treatment center offers medication-assisted treatment, or MAT, to qualifying patients. MAT combines psychotherapy with the use of medications. MAT is a treatment option available only to those who are diagnosed with opioid or alcohol use disorder.

You may be considered an ideal candidate for MAT if you have opioid or alcohol use disorder, are willing to comply with prescribing instructions, and do not suffer from other health conditions that may be worsened by the medications used as part of treatment. MAT may not be available to those who have already tried it in the past or who have a history of prescription drug abuse.

Is my treatment completely confidential?

When you decide to seek treatment at Desert Hope, we will respect and honor your privacy and confidentiality throughout your recovery. Your treatment information is completely private, confidential, and protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We cannot release your treatment information without your consent or unless qualifying regulations authorize us to do so.

Can I attend treatment if I’m employed?

A substance use disorder is a medical condition, meaning you can take time off work to receive treatment just as you would for any other health condition, without risking loss of employment. The Family and Medical Leave Act, or FMLA, requires your employer to provide you with up to 12 weeks of unpaid time off work every year to treat medical conditions. Our administrators can put you at ease and answer all your questions about FMLA at the time of your intake.

Can my family visit me while in treatment? How often?

We know how important it is for you to see your family while in recovery and understand the critical role your loved ones play in your recovery.

At Desert Hope, family members are invited to visit every Saturday and Sunday. Two family members or loved ones are permitted to visit, as long as they are on your pre-approved visitation list.

Our treatment center also hosts Family Day twice each month from 1 p.m. to 4:30 p.m. to allow families to meet in larger groups.

Can I smoke?

Smoking is prohibited inside our facility, but you may smoke outdoors in designated areas.

Can bring my cell phone and computer?

Yes, you may bring your cell phone and computer to our treatment facility. However, please understand that you are fully responsible for keeping track of your belongings, and that we cannot be held responsible for missing or stolen items.

Will I get to leave the facility periodically?

Every other weekend, you will have the opportunity to go on day trips and outings that support your recovery and overall well-being. These activities usually take place in the morning from 8 a.m. to 12 p.m.

Red Rock Canyon, Valley of Fire State Park, and Lake Mead are just some of the places you may visit during your recovery at Desert Hope.

What happens when I leave treatment?

Recovery from a substance use disorder is often a lifelong journey. We recommend continued care, known as aftercare, when you leave our treatment center. Aftercare helps you stay on track with recovery and minimizes your risk for relapse following treatment. You can stay at our sober living facility or opt for outpatient care to support your recovery and keep you connected to a sober network.